The Content Concierge offers Professional Support and Meticulous Service.

because .. 

Your content needs are unique.

You deserve a service tailored to your specific needs.

You need organized, thoughtful, and timely solutions done right.

You deserve focused support to meet your deadlines.

I’m here to make sure your business content stands out and your business thrives!


Creative Services

In the same way that written content needs to be distinctive and impactful, design should be authentic, provocative and memorable. I work with Heather Kohler – one of the most talented graphic artists and branding experts around.  To learn more about Heather, go to: http://heatherkohlerdesign.com – and let’s talk about your next project!


Administrative Support

(billed out at Can$40 + 5% GST per hour) – Let me be your administrative assistant, by helping you with your correspondence, and preparing presentation packages, reports, and spreadsheets.

Social Media Management

Knowing how important it is for you to keep your customers and clients updated on what’s going on in your business, I can help you by updating your social media, including websites, Facebook and LinkedIn pages, and your blog.

Copy Editing

I review and correct written content to ensure accuracy and readability so it achieves its intended objective. I’ll also make sure there are no errors or omissions in the material, language inconsistency or repetition. I’ll even test those hyperlinks for you!


I proofread your files for grammar, spelling, formatting, word choice, sentence structure, style, and consistency. Changes are tracked and your updated files sent back to you promptly.

Content Writing Services

I create written content that is impactful and concise for everything from reports, speeches, presentations (including PowerPoint), newsletters, and marketing copy, to event plans, resumes, social media posts, and general correspondence.

The Content Concierge also provides copy-editing and proofreading services to authors.

If you have other writing needs, let me know and I’ll be happy to discuss them.


A little about
The Content Concierge

Veronica Osborn is The Content Concierge. She's a service-oriented leader with an extensive background in event planning, public relations, communications, project planning and program execution.  She's resourceful, thoughtful, organized, and upbeat.  Having worked in both the private and public sectors, Veronica understands the needs of busy professionals with no time to spend on administration.  As The Content Concierge, she approaches every task with enthusiasm and focus.  Finding ways to support others  is a core belief for Veronica.  Here is a sampling of some of the organizations to which she has devoted time as a volunteer.

  • Chaired the Victoria Community for BC Children's Hospital.
  • Chaired the Awards Council of the YM-YWCA Women of Distinction Awards (Victoria).
  • Chaired the board of directors of The Mount St. Mary Hospital Foundation.
  • Chaired the ICC (Institute for Canadian Citizenship) Building Citizenship Committee of Victoria.
  • Past member of the Board of Directors of the Victoria Chinatown Lioness Society.
  • Past member of the Board of Directors of the Victoria Tall Ships Society.
  • Member of the pastoral care team at Mount St. Mary Hospital.
  • Mentor, Leadership Victoria.
  • Volunteer for Our Place Society.
  • Volunteer for the Inter-Cultural Association of Greater Victoria.